Account

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SHIPPING

0,00 

UPS Express Saver Estimated Delivery Jun 02 - 04

TOTAL

0,00 

CONTACT US

CONTACT CLIENT SERVICES TO RECEIVE PERSONALISED SUPPORT ON PRODUCT
RELATED INQUIRIES, TAILORED RECOMMENDATIONS AND STYLING ADVICE, SUGGESTIONS ON GIFTS, ACCOUNT MANAGEMENT AND MORE.

CHAT +34662501717
EMAIL -CLIENTSERVICES@GIRACOWARDROBE.COM

SHIPPING:

GIRACO OFFERS UPS EXPRESS SAVER SHIPPING. PLEASE NOTE THAT SHIPPING COST IS APPLIED AT CHECKOUT.

UPS EXPRESS SAVER 20 EUR

WHILE WE ALWAYS AIM TO SHIP OUR PRODUCTS AS QUICKLY AND EFFICIENTLY AS POSSIBLE,
DELIVERY TIMES ARE PROVIDED AS GUIDELINES. ORDERS ARE USUALLY DISPATCHED WITHIN A

MAXIMUM OF 2 WORKING DAYS. PLEASE NOTE THAT DISPATCH TIMES MAY INCREASE DURING
HIGH-DEMAND PERIODS. ALL ORDERS ARE SHIPPED WITH UPS AND REQUIRE A SIGNATURE UPON

DELIVERY. WE ARE UNABLE TO DELIVER TO POST OFFICE BOXES — THOSE ORDERS WILL BE
CANCELED.

ORDER STATUS

YOU WILL RECEIVE AN EMAIL FROM US WITH A TRACKING NUMBER TO CHECK THE
WHEREABOUTS OF YOUR ORDER AS SOON AS YOUR ORDER IS SHIPPED. ALL ORDERS ARE FULLY
TRACEABLE AT OUR WEBSITE. TO SEE WHERE YOUR ORDER IS AND TO GET THE LATEST SHIPPING
STATUS, TRACK YOUR SHIPPING TRACKING NUMBER AT UPS.COM

TAXES AND DUTIES

UK AND REST OF COUNTRIES

SHIPMENTS TO THE REST OF COUNTRIES FOLLOW THE DDU (DELIVERY DUTY UNPAID)
AGREEMENT, MEANING THAT THE PRODUCT PRICES DISPLAYED DO NOT INCLUDE TAXES AND
DUTIES. AS THE RECIPIENT, YOU ARE LIABLE FOR ALL IMPORT DUTIES, CUSTOMS AND LOCAL
SALES TAXES LEVIED BY THE COUNTRY YOU ARE SHIPPING TO. PAYMENT OF THESE IS
NECESSARY TO RELEASE YOUR ORDER FROM CUSTOMS ON ARRIVAL. IF YOU WANT TO ESTIMATE
THE TAX YOU WILL NEED TO PAY, PLEASE CONTACT YOUR LOCAL CUSTOMS OFFICE.

EU COUNTRIES : SHIPMENTS TO EU COUNTRIES AND FOLLOW THE DDP (DELIVERY DUTY PAID) AGREEMENT, MEANING THAT TAXES AND DUTIES ARE INCLUDED IN THE
FINAL PRICE.

UNITED STATES: SHIPMENTS TO THE UNITED STATES FOLLOW THE DDU (DELIVERY DUTY UNPAID)
AGREEMENT, MEANING THAT THE PRODUCT PRICES DISPLAYED DO NOT INCLUDE TAXES AND

DUTIES. PLEASE NOTE THAT THIS WILL NOT BE APPLICABLE TO ORDERS BELOW 800 USD — US-
BASED CUSTOMERS WILL NOT BE SUBJECT TO ANY IMPORT TAXES AND DUTIES ON ORDERS

BELOW THIS AMOUNT.

PAYMENT TYPES AND SECURITY

WE ACCEPT CREDIT/DEBIT CARDS (VISA, MASTERCARD, AMERICAN EXPRESS), PAYPAL, APPLE PAY, AND GOOGLE PAY. PLEASE NOTE THAT, IF YOU PAY THROUGH YOUR PAYPAL ACCOUNT, YOUR
ORDER WILL BE SHIPPED TO THE ADDRESS REGISTERED IN THAT ACCOUNT. IT’S IMPORTANT FOR US THAT OUR CUSTOMERS FEEL SAFE WHEN ORDERING OUR PRODUCTS.

THAT’S WHY WE USE SECURITY SOCKET LAYER (SSL) TECHNOLOGY, WHICH IS ONE OF THE MOST
SECURE SYSTEMS FOR ONLINE ORDERS. IT PROTECTS ANY SENSITIVE INFORMATION SUCH AS

YOUR NAME, PERSONAL ID NUMBER, AND CREDIT CARD DETAILS.

RETURNS POLICY

IF YOU ARE NOT SATISFIED WITH YOUR ORDER, ITEMS CAN BE RETURNED WITHIN 14 DAYS
STARTING FROM THE DAY WHEN YOUR ORDER IS DELIVERED. THIS MEANS THAT THEY MUST BE SHIPPED BACK TO OUR RETURN CENTER IN A MAXIMUM OF 14 DAYS SINCE THE DAY OF RECEIPT.
GIRACO DOES NOT COVER SHIPPING COST FOR RETURNS / EXCHANGES UNTIL IS PROVEN FAULTY. RETURNS WILL BE PROCESSED ONCE THE ITEM IS RECEIVED BACK IN OUR WAREHOUSE IN ORIGINAL CONDITION WITH ORIGINAL PACKAGING.

WE HAVE THE RIGTH TO REFUSE ANY RETURNED ITEM THAT DOES NOT MEET THE ORIGINAL CONDITION. PLEASE NOTE THAT WE DO NOT ALLOW EXCHANGES OR RETURNS ON DISCOUNTED / SALE PRODUCTS.

YOU ARE OBLIGED TO PAY FOR THE RETURN / EXCHANGES SHIPPING CHARGES: 20 EUR.

ALL RETURNED ORDERS WILL BE ISSUED WITH A CREDIT NOTE TO THE VALUE OF THE ITEM(S). WE DO NOT REFUND THE VALUE OF THE ITEMS UNLESS IS FAULTY OR DEFECTIVE. PLEASE NOTE THAT WE ARE NOT RESPONSIBLE FOR LOST, STOLEN OR UNDELIVERED RETURNED PARCELS.

THE THESE ARE THE STEPS YOU NEED TO FOLLOW TO INITIATE AND PROCESS A RETURN:
1. PLEASE SEND US AN EMAIL TO CLIENTSERVICES@GIRACO.COM STATING YOUR ORDER NUMBER
AND REASON FOR RETURN TO OBTAIN A RETURN AUTHORIZATION.
2. ONCE THE RETURN IS ACCEPTED, YOU WILL RECEIVE AN EMAIL WITH A RETURN
LABEL THAT YOU HAVE TO PRINT AND ATTACH TO YOUR PACKAGE. IF YOU ARE LOCATED OUTSIDE
OF THE EU, YOU WILL ALSO NEED TO PRINT AND ATTACH TO YOUR PACKAGE THE RETURN
INVOICE THAT YOU WILL ALSO RECEIVE IN THE EMAIL.
3. TO BE ELIGIBLE FOR RETURN, ALL ITEMS MUST BE UNWORN AND IN THEIR ORIGINAL
CONDITION, WITH ALL ORIGINAL TAGS AND PACKAGING INTACT. OTHERWISE, WE WILL BE UNABLE
TO ACCEPT YOUR RETURN AND TO ISSUE A REFUND.
4. PACK THE ITEMS IN THEIR ORIGINAL PACKAGING (OR ANY RIGID CARTON BOX) AND STICK THE
UPS LABEL OVER THE PRIOR DELIVERY INFORMATION. IF YOU ARE LOCATED OUTSIDE OF THE EU,
STICK THE RETURN INVOICE AS WELL NEXT TO THE OTHER LABEL.

5. LEAVE THE PACKAGE AT A UPS DROP-OFF LOCATION. YOU CAN FOLLOW YOUR RETURN IN
TRANSIT ON UPS.COM AS LONG AS YOU RETAIN A COPY OF THE RETURN TRACKING NUMBER

FROM THE RETURN LABEL PROVIDED BY US.
DUE TO MERCHANDISING RESTRICTIONS, ALL RETURNS MUST BE SHIPPED FROM THE SAME
COUNTRY FROM WHERE THEY WERE PURCHASED.
ONCE YOUR PACKAGE REACHES OUR WAREHOUSE, PLEASE ALLOW UP TO 7 BUSINESS DAYS FOR
YOUR RETURN TO BE PROCESSED. PLEASE NOTE THAT, DURING PEAK TIMES, IT COULD TAKE
LONGER THAN 7 BUSINESS DAYS FOR YOUR RETURN TO BE PROCESSED. WHEN YOUR RETURN HAS BEEN ACCEPTED, YOUR REFUND WILL BE ISSUED AS A CREDIT NOTE AND YOU WILL
RECEIVE A CONFIRMATION EMAIL.
GIRACO RESERVES THE RIGHT TO REJECT ANY RETURNED ITEMS THAT DO NOT MEET THE ABOVE
REQUIREMENTS. IF YOUR RETURN IS REJECTED, YOU WILL BE NOTIFIED VIA EMAIL AND IT WILL
BE SENT BACK TO YOU AT YOUR COST.
FOR FURTHER INFORMATION ON THE CONDITIONS FOR EXERCISING YOUR RIGHT TO RETURN,
PLEASE SEE THE PURCHASE CONDITIONS.

EXCHANGES POLICY

WE ARE NOT ABLE TO RESERVE OR GUARANTEE STOCK IN ADVANCE. SHOULD YOU BE
INTERESTED IN A DIFFERENT COLOR OR STYLE, PLEASE RETURN YOUR ITEM(S) TO US AND

SIMPLY PURCHASE THE NEW ONE(S) SEPARATELY AT GIRACOWARDROBE.COM

QUALITY GUARANTEE

IF THE ITEM YOU RECEIVE IS FAULTY OR DAMAGED, YOU MUST CONTACT US WITHIN 7 DAYS OF
RECEIPT BY SENDING AN EMAIL TO

CLIENTSERVICES@GIRACOWARDROBE.COM WITH QUALITY GUARANTEE AS THE SUBJECT.

COMPANY INFORMATION

WWW.GIRACOWARDROBE.COM
FABIAN GIRACO GARCÍA (CIF 05311722X)
C/ FUENCARRAL 26, MADRID, 28005
SPAIN
TELEPHONE: +34662501717
E-MAIL ADDRESS: CLIENTSERVICES@GIRACO.COM

VERSION OF THE TERMS AND CONDITIONS
THE LATEST UPDATE OF THE TERMS AND CONDITIONS OF GIRACO WAS MADE IN
MARCH, 2024.